They are pressured not to discuss the emotional toll that their job takes on them, even with loved ones, leading to increased feelings of isolation and anxiety. The NDAs are also meant to prevent contractors from sharing Facebook users’ personal information with the outside world, at a time of intense scrutiny over data privacy issues.īut the secrecy also insulates Cognizant and Facebook from criticism about their working conditions, moderators told me. The shroud of secrecy is meant to protect employees from users who may be angry about a content moderation decision and seek to resolve it with a known Facebook contractor. All had signed non-disclosure agreements with Cognizant in which they pledged not to discuss their work for Facebook - or even acknowledge that Facebook is Cognizant’s client. Over the past three months, I interviewed a dozen current and former employees of Cognizant in Phoenix.
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